Every issue has an owner
Tickets are assigned so nothing waits unnoticed.
Live
After-Sales & Service
Service that closes with proof.
Raise tickets, assign engineers and keep warranty and service history with the customer.
What you get
After-Sales, in practice
Closed with proof
A photo of the working system is attached when a ticket closes.
History at hand
Warranty and past visits sit on the customer record.
How it works
After-Sales, step by step
- 01
Raise
Log a service request against a customer.
- 02
Assign
Send it to an engineer or let the team pick it up.
- 03
Work
Update the ticket as the job progresses.
- 04
Close
Attach photo proof and close.
- 05
Follow up
Schedule reminders for checks and cleaning.
Capabilities
What is included
- Service tickets and assignment
- Photo proof on closure
- Warranty and service history
- Follow-up reminders
What you will see
- Tickets with status and assignee
- Photo proof required on closure
- Warranty and service history
- Follow-up reminders
Questions
About After-Sales
Can customers raise tickets themselves?
Staff can raise tickets today. Customer self-service arrives with the Customer Portal module.
Can I see service history per customer?
Yes. Every ticket is saved on the customer record.
Keep exploring
Other modules
Live
Lead Management
Capture, assign and follow up every lead, from first call to site survey, without losing anyone in a chat.
Learn more about Lead ManagementLive
Customer Management
Site details, documents, payments and history sit on one customer record that every module shares.
Learn more about Customer ManagementLive
Quotation & Proposals
Build GST-ready solar quotes with your branding and send a print-ready PDF in minutes.
Learn more about Quotation & ProposalsStart your free trial
Set up your workspace, switch on the modules you need and invite your team.