FAQ
Questions owners ask first
Short answers about getting started, modules, plans and your data.
Getting started
Who is Dyzen for?
Solar business owners and operations leads: EPCs, dealers, installers and distributors who want leads, customers, quotations, team access and after-sales in one place.
How do I start?
Request a free trial. We set up your workspace, you invite your team and try the modules you chose for 90 days.
Can I see a demo first?
Yes. Unlock the guided demos with a short form, or book a live walkthrough and we will show the modules that matter to you.
Do you work only in India?
The workflows and GST-ready quotations are built for India-first solar operations. Contact us if you operate elsewhere and we will say plainly whether we fit.
Modules
Which modules are available?
Lead Management, Customer Management, Quotations, Team and Access, After-Sales and Payments are live. Survey and install, documents and subsidy, inventory, dealers, a customer portal and reports are rolling out.
Do I have to take everything?
No. Switch on only the modules you need and add more later. Every module works alone and gets better with the others.
Can I import my existing leads?
Yes. Lead Management supports importing leads from an Excel sheet, so you do not start from zero.
Plans and billing
How does the free trial work?
Every workspace starts with a 90-day free trial. Send a trial request, and we set up your workspace so you can try it with your real leads and team before choosing a plan.
Can I change my plan later?
Yes. Move up or down as your team changes, and switch modules on or off to match what you use.
Why are prices not listed yet?
Pricing is shared when you start your trial, so the plan we suggest fits the modules and team you actually need.
What about GST invoices and payment methods?
Billing details such as GST invoices and payment methods are confirmed with you when your trial ends. Nothing is charged during the trial.
What happens to my data if I leave?
Your workspace data belongs to you and can be exported.
We need something that is not listed.
That is what Enterprise is for: integrations, custom modules, onboarding and a named support contact. Talk to us and we will scope it.
Data and security
Is my company's data separate from others?
Yes. Each company works in its own workspace, and people inside it see only what their role allows.
Who can see what inside my team?
You build roles from a catalogue of permissions. Dealers can be limited to their own leads, accounts to payments and installers to their jobs.
Is there an audit trail?
Stage moves, assignments and verifications are recorded, so you can see who changed what.
Still unsure? Try Build your plan or contact us.
Start your free trial
Set up your workspace, switch on the modules you need and invite your team.